Privacy Policy

This Privacy Policy is intended to inform you about how E2X capital LLC collects and handles the information you provide when using this website.

By accessing or using the Site, you agree to the practices outlined in this Privacy Policy. If you do not want us to collect or process your information, please do not use the Site or share your personal data with us.

For the purposes of this Privacy Policy:

• The terms "platform" and "website" refer to www.entrelazosjewelry.com
• "User" refers to any individual who visits or browses the website, makes a purchase, or creates an account and password.
• "Entrelazos Accesorios" refers to E2X capital LLC.

 

Changes to this privacy policy

Entrelazos Accesorios may update or modify this Privacy Policy at any time. We encourage you to review it regularly, especially before browsing the website or making a purchase. If you disagree with any part of the updated policy, we recommend that you discontinue use of the website immediately. All changes or clarifications will become effective as soon as they are posted on the website.

Contact information
For any inquiries related to the use of the platform, personal data, purchases, or other requests directed to E2X capital LLC, you may contact us through the following channels:

• Email: customerservice@entrelazosjewelry.com
  • WhatsApp: +57 301 214 6766

Personal information

When you make a purchase through the Entrelazos Accesorios website, we collect personal information as part of the buying and selling process. This includes details such as your name, shipping address, and email address.

Additionally, when you browse our website, we automatically receive your device’s IP address. This helps us learn more about your browser and operating system to enhance your experience.

Email Marketing (if applicable): With your explicit consent, we may send you emails about our store, new products, promotions, and other updates.

Why do we collect and use personal information?

All personal data we collect is handled confidentially and used exclusively for the following purposes:

• To provide and deliver our products and services.
• To communicate with you, including transactional messages related to your orders or account.
• To send important updates such as changes to our policies, technical notices, and support messages.
• To share updates about news, products, and services offered by Entrelazos Accesorios
• To respond to inquiries, complaints, claims, and requests.
• To analyze and improve our services, products, and user experience.
• To better understand consumer behavior and develop relevant marketing strategies.
• To ensure the security of our platform and protect against fraud, unauthorized access, or illegal activities.
• To send marketing communications, including promotional offers, and product announcements.
• To comply with applicable laws and regulatory requirements.
• To fulfill any other purpose disclosed at the time of data collection or with your consent.

 

How do we store and protect your information?

We take appropriate measures to protect your personal information as outlined in this Privacy Policy. All collected data is securely transmitted and stored on trusted third-party platforms such as Shopify and Klaviyo. These platforms use password-protected servers to help ensure your data remains secure.

While we strive to protect your personal data, please be aware that no method of transmission over the Internet or electronic storage is completely secure. By using our services, you acknowledge that providing personal information online involves inherent risks. We recommend maintaining updated security software and safeguarding your account credentials.

We may retain your personal data if we believe it is necessary to:

• Comply with legal obligations or regulatory requirements.
• Prevent or investigate potential fraud or other unlawful activities.
• Enforce our Terms and Conditions.
• Maintain accurate records and resolve disputes.

 

Who has access to your personal information?

Access to your personal information is limited to authorized personnel, including:

• Entrelazos Accesorios employees.
• Contractors.
• Trusted third-party service providers such as our website hosting, marketing, and technical support partners.

We may also store your information in secure, password-protected email databases used for communication and marketing purposes, as described in this Privacy Policy.

Contact channels

E2X capital LLC may contact the owner of the personal data through any means deemed appropriate, including:

• Email
• Text messages (SMS)
• Instant messaging applications
• Social media
• Phone calls for commercial and/or advertising purposes

Consent

When you provide personal information to complete a transaction—such as verifying your payment method, placing an order, arranging delivery, or processing a return—we interpret this as your consent for us to collect and use that information for the specific purpose intended or marketing.

How can you withdraw your consent?

If you have previously opted in and later change your mind, you may withdraw your consent at any time. This includes withdrawing consent for us to contact you or to continue collecting, using, or sharing your personal information.

To do so, please contact us at:

• Email: customerservice@entrelazosjewelry.com
• WhatsApp: +57 301 214 6766

Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services to you.

Your personal data is stored securely through Shopify’s data storage systems, databases, and the Shopify application itself. All information is maintained on secure servers protected by firewalls. Your payment information is retained only for as long as needed to complete the transaction and is deleted once the transaction is finalized.

For more information, we recommend reviewing Shopify’s legal policies.

Cookies

Accessing the website of E2X capital LLC may involve the use of cookies to recognize registered users, provide a more personalized service, and collect technical information related to their browsing experience.

Cookies are small data files stored in the user’s browser when they access our website. Their use allows the site to remember certain aspects of the user's interaction, such as preferences, browsing habits, and visited pages, with the aim of optimizing the user experience.

The website’s servers automatically detect information such as the user’s IP address, network name, browser type, and operating system. This information is temporarily recorded in server activity logs and may be processed for statistical purposes, such as analyzing site visits, user session duration, and access frequency to specific sections.

In addition to internal monitoring systems, this website may use third-party analytics tools such as Google Analytics or similar platforms. These tools may store collected data, including the user's IP address, on servers located outside the country. The purpose of this analysis is to track site usage, generate activity reports, and provide services related to user online behavior.

Information collected through cookies may be shared with third parties only when required by law or when these third parties are acting on behalf of E2X capital LLC as data processors. Under no circumstances will a user's IP address be linked to other data that could directly identify them, unless explicit authorization is provided.

Users can configure their browser settings to partially or fully reject the use of cookies. However, please note that disabling cookies may affect the availability or functionality of certain features on the website.

By continuing to browse the site, the user is expressly consenting to the processing of information collected through cookies, under the terms described above.